Request account deletion

1. Email your request

Include the email registered to your Arise account and your sign-in method, such as Apple, Google, or email and password.

Never send passwords, verification codes, payment-card details, or unnecessary health information.

2. Verify ownership

We send a fresh confirmation to your account’s registered address and ask you to reply before deletion. An email address or display name alone is not proof of ownership.

If you cannot access that address or use Apple’s private relay, tell us. We will work through manual verification without revealing account details. You do not need to reinstall the app.

3. Receive confirmation

After verification and confirmation of the deletion scope, we delete the account and associated Arise cloud data, complete applicable provider follow-up, and email the outcome.

We aim to respond within two business days and complete verified deletion requests within 30 days of receipt, or sooner where a shorter applicable deadline requires it. We will explain any verification issue promptly.

What gets deleted

Your Arise sign-in account and cloud profile, saved workouts, plans, progression, synced preferences, and owned share links. Guild membership is removed; finalized shared standings can remain as “Former member”.

Minimal deletion markers are retained to block late data recreation and notifications. Installation safeguards are scheduled for removal after 30 days; account-level markers remain for that protection.

Limited security, abuse-prevention, and request-handling records may remain where needed. Provider logs, backups, and store transaction records follow their applicable retention requirements; they do not all disappear immediately.

Cloud deletion cannot remotely erase offline copies on your device or copies already saved by someone else. We can help you remove local Arise data separately.

Subscriptions & health data

Account deletion does not cancel an Apple or Google subscription. You can cancel separately; cancellation is not required to request deletion.

Independently stored Apple Health or Health Connect records are not erased by deleting Arise.

Used Sign in with Apple?

If we cannot revoke Apple access using an available token, we still delete your Arise data and send instructions to remove Arise from Sign in with Apple. Reinstallation is not required.